CW removes small print from its 60 month movement warranty

When CW first started trading they made a big noise about their 60:60 guarantee - 60 days to return your watch if you change your mind after purchase (as long as it was still new/unworn) and a 60 month movement warranty.

Fast forward a few years and CW moved the goalposts somewhat on the movement warranty, watering it down a little by recommending their watches should be serviced every 3-4 years. For years that resulted in customers who occasionally had problems with their watch being were told by CW that the watch required a paid service rather than a free repair - often resulting in disappointed customers at best or disillusioned and lost customers at worst.

The good news is that CW recently made a small, but very significant update to its website. Their 60 month movement warranty has gone back to being a true 60 months, dropping the requirement for a service between 3-4 years old in order for them to honour the last year or two of the warranty.

That’s great news for anyone planning to buy one of my watches which is coming up for four or five years old, but slightly bad news for me, as I now need to update all the listings to take out CW’s “it must be serviced by us” small print!

Well done Mike and Peter, great move.